Reference

pilar12 Privacy Policy for Your Indonesia Account

Our pilar12 Privacy Policy explains what we collect when you open an account, sign in from mobile or desktop, use DANA or QRIS, and contact account help.

Account dataWallet detailsCookie choicesAccess requests

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How DANA and QRIS Data Is Used

pilar12 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to information collected through your pilar12 account, the mobile lobby, desktop pages, account help, and payment steps. We may receive your name, phone number, login details, device signals, session activity, support messages, and records showing whether a DANA, OVO, GoPay, QRIS, bank

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transfer, or virtual account request was submitted. Payment providers and banks may handle their own transaction data under their separate terms; we use the status and reference details needed to match your account and resolve a receipt question. We may request phone verification before account access
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or a withdrawal review. Access and eligibility depends on local law, and the policy may change when legal or operational requirements change. The current page is the policy text that applies when you use the service.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where Privacy Questions Reach Our Team

A clear contact route helps you control personal data without guessing which department to use.

ACCOUNT SECURITY

Inside pilar12 Data Handling Practices

We keep this policy practical: you should know which account step creates a record, why a cookie appears, and how to ask for a change.

Account records

We use your account details to create access, send account-related responses, complete phone verification, and connect your sign-in with the lobby session you asked to open.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references help us match a cashier event without treating your wallet password or banking PIN as account content.

Cookies and devices

Cookies and device signals can remember a session, protect sign-in, and show the correct mobile path. You can manage browser cookie settings, though some account steps may then need repeating.

Security checks

Phone verification and sign-in checks help us identify the account holder before access changes. Never send a password, one-time code, wallet PIN, or full bank credential to support.

Retention periods

We retain account, payment-status, and support records only for the period needed for access, dispute handling, security, accounting, or legal duties, then remove or restrict them.

Your requests

You can ask for access, correction, deletion where available, or limits on certain processing through account help. We may verify your identity before changing or releasing records.

Privacy Policy Questions About Your Account

These Privacy Policy answers cover the searches we hear most often before an Indonesian account is opened. They explain the records created by login, mobile browsing, phone verification, and local payment steps, while keeping access wording tied to local law. If your situation is not listed, use account help and include only the details needed to locate your request.

The pilar12 Privacy Policy covers account details, phone verification, device and cookie signals, lobby activity, support messages, and payment-status records linked to DANA, OVO, GoPay, QRIS, bank transfer, or virtual account steps.

We use your phone number to create and protect account access, send account-related responses, and complete verification before certain access changes. We do not ask you to place a password or wallet PIN in support messages.

Yes. The Privacy Policy explains how we use payment references and status data from DANA and QRIS, alongside OVO, GoPay, bank transfer, and virtual account records. The payment provider may apply separate privacy terms.

You can request access through account help. Tell us which account or date range you mean, and we may verify your identity before sharing records. Some data can remain restricted where legal or security duties apply.

Send a correction request through account help with the affected field and the account step where it appears. We may ask for phone verification before changing profile data or records tied to payment status.

We keep personal data for the period needed to operate account access, resolve payment or receipt questions, protect security, meet accounting duties, or follow legal requirements. After that, we remove or restrict it where permitted.

Yes. Account access and eligibility depends on local law. If you have a regional privacy request, contact account help with your country or region so we can apply the relevant process where local law permits.

pilar12 Privacy Policy for Your Indonesia Account

Where Privacy Questions Reach Our Team

Inside pilar12 Data Handling Practices

Account records

Payment references

Cookies and devices

Security checks

Retention periods

Your requests

Privacy Policy Questions About Your Account

01 What does the pilar12 Privacy Policy cover?

02 Why does pilar12 need my phone number?

03 Does the Privacy Policy cover DANA and QRIS payments?

04 Can I request a copy of my pilar12 account data?

05 How do I correct details under the Privacy Policy?

06 How long does pilar12 keep my personal data?

07 Does access under this Privacy Policy depend on local law?

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